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Privacy Policy

Last Updated: 1 April 2026

1. Data Controller

Zyntralis ("we", "us", "our") is the data controller responsible for the personal data collected through this website (zyntralis.com). Our registered office is at Av. Apoquindo 6314, Santiago, Chile. For privacy-related inquiries, contact us at info@zyntralis.com.

2. Applicable Law

This Privacy Policy is governed by and complies with Law No. 19.628 on the Protection of Private Life (Ley sobre Protección de la Vida Privada) of Chile, as amended. We also observe applicable principles from international data protection standards where relevant to our operations.

3. Personal Data We Collect

We collect personal data only when you voluntarily provide it. The categories of data we may collect include:

  • Contact information: full name, email address, telephone number.
  • Inquiry content: the message or project description you submit through our contact form.
  • Technical data: IP address, browser type, pages visited, and session duration, collected automatically via cookies and analytics tools.

We do not collect sensitive personal data as defined under Chilean law (such as health data, political opinions, or religious beliefs).

4. Purposes and Legal Basis for Processing

We process your personal data for the following purposes:

  • Responding to inquiries: when you submit a contact form, we use your data to review your inquiry and prepare a response. Legal basis: consent provided at the time of submission.
  • Service delivery: if you engage our services, we use relevant contact and project information to perform the agreed scope of work. Legal basis: performance of a contract.
  • Website analytics: we use anonymized technical data to understand how visitors use our website and improve its content. Legal basis: legitimate interest.
  • Legal compliance: we may process data where required by applicable Chilean law or regulatory authority. Legal basis: legal obligation.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described above:

  • Contact form submissions: up to 24 months from the date of submission, unless a service relationship is established.
  • Client project data: for the duration of the service engagement plus up to 5 years for legal and accounting purposes.
  • Analytics data: retained in aggregated, anonymized form with no fixed deletion schedule.

6. Data Sharing and Third Parties

We do not sell, rent, or trade your personal data. We may share data with the following categories of third parties only to the extent necessary:

  • Technology service providers: hosting, email, and analytics platforms that process data on our behalf under data processing agreements.
  • Legal or regulatory authorities: when required by Chilean law, court order, or regulatory request.

Any third parties who process data on our behalf are required to handle it in accordance with applicable law and our instructions.

7. International Data Transfers

Some of our technology service providers may be located outside Chile. Where data is transferred internationally, we take steps to ensure an adequate level of protection consistent with Chilean data protection law, including contractual safeguards where appropriate.

8. Your Rights

Under Chilean Law No. 19.628, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your data where there is no longer a lawful basis for processing.
  • Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, contact us at info@zyntralis.com. We will respond within a reasonable timeframe in accordance with applicable law.

9. Cookies

We use cookies to operate this website and analyze traffic. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

10. Security

We implement technical and organizational measures appropriate to the nature of the data we hold to protect it against unauthorized access, disclosure, alteration, or destruction. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Children

This website is not directed at children under 14 years of age. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, contact us immediately at info@zyntralis.com.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last Updated" date at the top of this page indicates when the policy was most recently revised. Continued use of this website after any update constitutes acceptance of the revised policy.

13. Contact

For any questions or concerns regarding this Privacy Policy or our data practices, contact us at: